ICC eServices Password Reset Tool

  1. Navigate to my.icc.edu
  2. Select the MyICC Login tile

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  3. Select the Find Username/ Reset Password button

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Perform the following steps if you forgot your username

  1. Click the Forgot your User ID? link

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  2. Enter the user’s last name in the Last Name textbox
  3. Enter the user’s last 4-digits of their Social Security Number is the Last 4 SSN textbox
  4. Press the Submit button

    Uploaded Image (Thumbnail)Note: A pop-up will appear with the user’s ID Name and the user’s Name

  5. Click the Return to Forgot Password button

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    Note: The user’s ID Name will be pre-populated in the User ID textbox

     

Perform the following steps if you forgot your password

  1. Enter the user’s ID Name in the User ID textbox
  2. Enter the user’s Date of Birth (MM/DD/YYYY) in the Date of Birth textbox
  3. Enter the user’s last 4-digits of their Social Security Number in the Last 4 SSN textbox
  4. Press the Reset Password button

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    Note: An email will be sent to the user’s email address used at the time of application (dual-credit student) or the email in your profile (faculty/staff). The email subject is MyICC Temporary Password – Action Required (See Figure 1 and Figure 2 for examples.)

    Uploaded Image (Thumbnail)Figure 1. Example of the password reset email inside an inbox.

    Uploaded Image (Thumbnail)Figure 2. Example of the password reset email body.

  5. Click the Click here to change your password link

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  6. On the Change Password webpage:
    1. Enter the temporary password from the email into the Current Password textbox
    2. Enter a new password in the New Password textbox
    3. Re-enter the new password in the Confirm Password textbox

      Note: Minimum Password Requirements:
      1. Minimum Length: 8 characters
      2. At least 1 special character
      3. At least 1 digit
      4. At least 1 upper case
      5. Cannot be one of your last three passwords
  7. Click the Change Password button
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  8. Click the Yes button on the pop-up window. This will take you back to the Homepage.
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  9. Log into your account using your username and your new password
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