Before you start the claim, check out the short video at the bottom of the claim process.
Follow these steps to claim and set up your OneAccess Account from a computer.
Before You Start. For the computer instructions, you will need a phone or second device to setup the MFA portion of the claim using an authentication app.
From Your Personal Email
You should have received an email at your personal email address with the subject: Welcome to ICC – Please claim your account.
You will also want to make sure you take note of the "Your Account Details" section. This will have the information you need to enter on the first screen of the claim, as well as telling you your new email is the @icc.edu.
To start the claim on a computer, hit the blue "Claim Your OneAccessAccount" button.
If you do not see this email, please check your junk or spam folders in your personal email account. Call the Service Desk if you did not receive the email.
Claiming Portal
Follow the prompts to claim your account.
Click Next.
Locate Your Identity:
Fill in all fields with the information from the "Your Account Details" section inside of the claim email. It is recommended to copy and paste the information.
Click Submit.
Get a Pin
Select the second option to send a pin to your personal email address.
Enter the PIN you received and click Verify.
Recovery Information
Enter your personal email address and your Cell Phone number for your recovery information, and click Update.
You will get prompted for another pin like in the step above.
Enter and confirm your own new password, and click Reset Password.
Click Complete to finish the claim portal process.
It will say logging you out, do not close out of the screen proceed to the next section below.
Processing
At this point, the system will process your account information. This may take up to one minute.
After your account processes, you'll be redirected to your email at mail.icc.edu.
Your "OneAccess" Email
Sign in to your new "OneAccess" Outlook email .
Use the email address provided in the "Your Account Details" section of the claim email. (@icc.edu)
Enter the password you created in the previous step.
Click Next to set up Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) Setup
Download Microsoft Authenticator App
You will be prompted to download the Microsoft Authenticator on your second device. This can be found in the Apple App Store or on the Google Play Store. You can also click the corresponding button on the screen and it will take you too the download.
Once you download the app, go back to the computer instructions and hit next till you get a QR code. You can then open the app on your second device and hit scan QR code to add the account.
Continue to the next section below.
Get Code and Confirm
You will receive a two digit code on your computer screen.
You will enter that code onto the second device in the app.
Once the code is entered and it finishes syncing the account, you will get a screen saying "Authenticator Added" hit the done button.
It should then let you into your new OneAccess @icc.edu Outlook email account.
Process Complete
At this point you have completed the process. This will be your new ICC student account to log into anything ICC!
Watch: How to Claim Your Account
Prefer to follow along with a video? Watch this short overview of the OneAccess claim process.