Technology Service Desk

Your go-to destination for all technology support needs at ICC. Whether you need help with hardware, software, accounts, or enterprise applications, submit a service ticket to get expert assistance quickly and efficiently.

All service requests must be submitted through this page to ensure prompt resolution and accurate tracking. We appreciate everyone’s willingness to learn and adapt to the new system.

For additional assistance, you can contact the Technology Service Desk during the following hours:
🕒 Monday – Thursday: 7:30 AM – 4:30 PM
🕒 Friday: 7:30 AM – 4:30 PM
📞 Phone: 309-694-5457

Categories (8)

Accounts & Passwords

Account and password service request for password resets login assistance and account management.
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Classroom and Lab Technology

Classrooms, Canvas, Computer Labs, and Audio-Visual equipment support
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Computer Hardware, Software & Printing

Issues with employee and shared computer hardware and peripherals including desktops, mobile devices, or request to move technology equipment.
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Email & Collaboration Tools

Support for student and employee email, Office 365, GSuite, Teams, SharePoint, OneDrive, and other collaborative tools.
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Enterprise Application Support

Includes all PeopleSoft Modules, Canvas, Coursedog, Perceptive Content (Imagenow), and Online Payment System(Touchnet).
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Wi-Fi & Network Connectivity

Wired and wireless access, remote access, and network configurations.
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Security & Access

Security, keyless entry badges, and access management for network services
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Telecommunication, Voicemail, Fax and Mobile

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Services (1)

Workday Support Request

Request support for Workday or report issues related to login, navigation, or functionality.