🖥️ Technology & Device Support
Providing comprehensive support for hardware, connectivity, classroom technology, and telecommunications to ensure seamless operation of IT systems across ICC.
This form is designed to address a wide range of technology-related requests and issues, including:
💻 Computer Hardware, Software & Printing
Support for desktops, laptops, mobile devices, and peripherals such as monitors, keyboards, and mice. Users can report hardware malfunctions, request new equipment for current employees, and initiate the relocation of devices.
This section also includes:
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Software/Application Support – Report issues with ICC-standard software and antivirus/malware concerns.
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Printing & Scanning – Report issues and request assistance with ICC printing and scanning devices. Users can report malfunctions, request maintenance, and ensure that printing and scanning systems remain fully operational.
📶 Wi-Fi & Network Connectivity
Assistance with wired (Ethernet) and wireless (Wi-Fi) network connections to ensure uninterrupted access to critical systems. Users can report connectivity issues, request new network connections, and troubleshoot coverage problems in remote and campus environments.
📞 Telecommunication, Voicemail, Fax & Mobile
Support for telecommunication systems, including Mitel desk phones, voicemail services, legacy telephone lines, and mobile devices. Users can report issues with fax machines, request new phone line installations or modifications, and submit requests for mobile devices or stipends.
🎓 Classroom & Lab Technology
Technical support for classroom and lab technology, including A/V equipment, projectors, smartboards, and computer lab configurations. Users can report issues with existing classroom technology and request the installation or modification of equipment to enhance the learning environment.