π§βπ» Account & Application Support
Providing seamless management and support for accounts, security, enterprise applications, and collaboration tools to ensure operational efficiency across ICC.
This form is designed to handle a variety of account-related requests, application issues, and security access needs, ensuring users can access and utilize the systems they need effectively.
π Accounts & Passwords
Support for managing user accounts, password resets, login assistance, and remote desktop access. Users can request account modifications, report login issues, and manage security badge requests to maintain proper system access.
π Enterprise Application Support
Comprehensive support for enterprise platforms such as Canvas, PeopleSoft, Coursedog, Perceptive Content, TargetX, and Touchnet. This section allows users to report application errors, request new access, or modify existing functionality to enhance system performance.
π§ Email & Collaboration Tools
Support for employee and student email accounts, Office 365 applications, and collaborative platforms such as Teams and Zoom. Users can report email issues, request access to additional services, and ensure secure communication across the organization.
π Security & Access
Management of system security, multi-factor authentication (MFA), and access permissions to safeguard ICCβs digital environment. Users can report MFA issues and request access to critical systems such as Coursedog and PeopleSoft.