Use our Counseling Services portal to create an account, make appointments with counseling services, and track your progress.
Before you can make an appointment, register using our Counseling Services portal.
Having Trouble Using the Portal?
Contact the Counseling office by email, counseling@icc.edu, or phone at (309) 694-5281.
Register for Counseling Services
Register Your Account
Please complete the registration form.
Create Your User Name
You will need to create a User Name, it can be whatever you choose. We suggest using the beginning of your student email, for example, AB123c.
Account Information
All of the other information needs to match your MyICC Student Account. Please include:
- Full First Name
- Full Last Name
- Student ID
- Student Email
- Birth Date
Create Your Password
After completing the registration form, you'll get an email prompting you to set up a password. You will need to sign in to make future appointments and manage your account. Once you have made a password, you are ready to make an appointment.
Make an Appointment
Follow these steps to make your counseling appointment.
Navigate to the menu on the left and select appointments.
Appointment Details
Please select your preferred appointment options.
- Tell us the reason for your visit.
- Indicate your appointment type and preferred location.
- Select "Initial" if it is your first session, or “follow up” for any session after th first one.
- Select the name of the counselor you wish to see.
- After you submit, choose the date and time for your appointment.
Please note: You will only see your counselor's available time.
First Appointment Paperwork
We require all students who engage in counseling to first fill out an informed consent form.
Portal Check-In
Log in to view your upcoming appointment and check in. This will let us know that you've arrived and we'll be out shortly to get you. You will be prompted with a link to the video chat platform if you are online.
Please check in for your appointment using the patient portal. You can check in 15 minutes before the session begins.
Informed Consent
This form details your rights as a counseling client and means you agree to take part in the counseling process.
- Navigate to Forms
- Complete the form.
Fill out CCAPs
At each appointment, you'll complete our Counseling Center Assessment, CCAPs. You can fill out your CCAP in the waiting room before your appointment.
- Navigate to Forms
- Select the CCAPs for your appointment.
The CCAPS assessment measures distress levels in multiple areas of mental health that a college student typically is managing at any given time.
Cancelling an Appointment
If you would like to cancel an appointment, you can do so from the patient portal.
- Once you are logged in, you will see a red “Cancel” button with a small “x” below your upcoming appointment.
- Click and submit.
If you need to cancel and the appointment is less than 24 hours away please message/email your counselor to let them know as well.
Message Your Counselor
If you would like to contact your counselor you can use the online patient portal to message them directly.
- Navigate to the menu on your left and click the blue “Message” tab.
- In the middle of the screen you will see the option to select “Compose” which will open up a new message.
- Click submit and send the message to your counselor.
Get Started