☎️ Mitel Phone - Call Forwarding

Mitel Phone – Call Forwarding

Tags: MiCollab, Mitel, telephone, telephony, phones

Learn how to set up Call Forward Always on your Mitel desk phone—perfect for redirecting your calls when you're away from your desk or working remotely.

🔁 What is “Call Forward Always”?

Call Forward Always immediately redirects all incoming calls to another number.
It overrides other types of call forwarding (like busy or no answer).

📲 Set Up Call Forward Always

1. Press the Mitel blue button on your phone to open Applications.

2. Select Call Forwarding.

3. If a number is already programmed:

   • Press Activate to forward to that number.

4. To enter a new destination:

   • Internal: enter a 4-digit ICC extension (e.g., 5422)

   • External: enter 91 + 10-digit phone number (e.g., 913096355555)

5. Press Activate.

✅ A forwarding icon will appear in the upper-left corner of the screen when active.

🔄 Disable Call Forward Always

1. Open Applications > Call Forwarding

2. Press Deactivate

The forwarding icon will disappear from the screen.

💡 Pro Tip

If you're using MiCollab Softphone and have forwarding enabled on your desk phone, your calls may behave unexpectedly.
Be sure to disable forwarding on your desk phone if using MiCollab exclusively.

🆘 Need Help?

ICC Service Desk
📧 servicedesk@icc.edu
📞 (309) 694-5457