Password Reset / Login Assistance


Use this service to change or reset your password, request login assistance with network login, O365, etc...


Please follow the links in the tool to:

  • Reset Password
  • Login Assistance
  • Reveal Username
  • Unlock Account
  • Account Failure (network,, MFA)

Getting Started

Click "Request Help" to submit a ticket to be contacted during regular business hours.

In the case of an emergency please call the Service Desk at 309-694-5457 during regular business hours.

Request Help

Related Articles (2)

Sign in to your ICC email (GMAIL)
Find your ICC User ID/Username and learn your default password


Service ID: 3392
Tue 4/12/22 7:42 PM
Fri 9/22/23 3:39 PM