Body
Purpose
This article helps you get started with Microsoft Outlook, including how to access your email, calendar, and basic features.
Applies To
- Microsoft 365
- Microsoft Outlook
Audience
Overview
Microsoft Outlook is used for email, calendar, contacts, and meeting invitations. You can access Outlook using a web browser, desktop app, or mobile device.
Outlook is the primary tool for business email and scheduling.
Getting Started
Step 1: Sign in to Microsoft 365
- Open a web browser and go to:
https://mail.icc.edu
- Sign in using your work email address and password
✅ Be sure you are signing in with your work account, not a personal Microsoft account.
Step 2: Understand the Outlook Layout
- Inbox – Where your email messages appear
- Calendar – Meetings and appointments
- Contacts (People) – Company and personal contacts
- Search Bar – Quickly find emails or people
Common Tasks
Send an Email
- Select New mail
- Enter the recipient, subject, and message
- Select Send
Schedule a Meeting
- Select Calendar
- Select New event
- Add attendees, date, time, and location
- Select Save
Set an Out‑of‑Office Reply
- Select Settings (gear icon)
- Select Account
- Select Automatic replies
- Turn on automatic replies and set your message
Tips & Best Practices
- Use Calendar to manage meetings instead of email threads
- Keep subjects clear and concise
- Use Search to quickly find old messages
- Clean up your inbox regularly
Common Questions
Can I access Outlook without installing anything?
Yes. Outlook works fully in a web browser.
Can I use Outlook on my phone?
Yes. Outlook is available for iOS and Android.
Why don’t I see all my emails?
Check your Focused Inbox or other folders like Junk or Archive.
Before Contacting the Service Desk
Please confirm that you have:
- Signed in at https://mail.icc.edu
- Verified your Internet connection
Still Need Help?
If you cannot access Outlook or send/receive email, submit a Service Desk ticket and include:
- The issue you’re experiencing
- Any error messages shown
- Whether you’re using a browser, desktop app, or mobile device
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